Ante el aluvión de mensajes en Twitter en el que los clientes manifiestan que no se visualizan algunas operaciones realizadas en el Banco de Venezuela, la entidad bancaria respondió que trabajan para «alcanzar el establecimiento de los servicios 100 %».
La falla en el mencionado banco inició el 15 de septiembre y no fue hasta hoy a las 2.00 de la tarde cuando los usuarios lograron acceder que los usuarios tuvieron acceso a BDV en línea y Canales Electrónicos BDV.
Uno de los principales reportes es que no aparece el monto correcto de algún «dinero recibido». Ante esto Banco de Venezuela asegura que «las operaciones se verán reflejadas progresivamente».
«Continuamos labores para la restitución total de la plataforma», escribió Banco de Venezuela al mensaje de @AlcidesARivero que dice: «el día miércoles recibí un dinero y no están».
Buenas tardes estimado @AlcidesARivero durante el restablecimiento de BDVenlínea y nuestros CanalesElectrónicosBDV, tus operaciones se verán reflejadas progresivamente. Continuamos labores para la restitución total de nuestra plataforma.
— Banco de Venezuela (@BcodeVenezuela) September 20, 2021
Porque nos importan nuestros más de 14 millones de clientes mantenemos el compromiso de brindar un servicio óptimo pic.twitter.com/tTJStd4uBR
— Banco de Venezuela (@BcodeVenezuela) September 20, 2021
Por: María Gabriela Villalobos
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